In the report below, the user experience strategic theme area of Cloud Software Programme introduces some cases where we have designed user interfaces and interaction solutions for cloud technologies. For each case, we describe the challenges faced in the interaction design and the solutions that we came up with.
Overview of the included cases:
Chapter 2 - Universally Reachable Contact Book, concept demo
This chapter describes a case where person‟s contact book information resides in the cloud. Through a participatory design and co-creation process, a user interface was ideated, prototyped, and tested.
Chapter 3 – EB Propsim F8 – User experience in a professional product
This case describes the initial phases of user-centred design process, where the researchers aim to understand how the current solution is used by professional users, and what are the current interaction challenges. The data collection methods included contextual inquiry and expert evaluation methods, and the results were analysed against well-known usability heuristics by Nielsen.
Chapter 4 - Flowd, the music lovers‟ social network
Flowd is a concept where fans can follow their favourite artist through cloud services. The main interaction challenges rise from integration of several existing services to the concept.
Chapter 5 – Cloud of Things
This chapter describes two different solutions for enhancing people‟s shopping experience. The first one is an rfid tag -based prototype running on Android mobile device, allowing users to view and compare detailed product information e.g. related to sustainability of a grocery shop product. The other one is a „peek inside the box‟ concept, and augmented reality and context awareness system to view a 3D model of a product that is still inside a package.
As many of these cases show, the optimal interaction solution is not about adding a nice user interface on top of the system like icing on the cake. In order to implement optimal interaction, the functionality and technical architecture of the system needs to be designed from the beginning to support easy and delighting interaction.